Warranty Policy

Thank you for your interest on the products and services of SANFOU. By purchase SANFOU, choose green life. We grant you the following warranties for our products.

Warranty

We provide the warranty for the poor performance of products when used correctly following the product manual instructions. 

①5-year warranty for both new & like-new SANFOU batteries >30Ah
②3-year warranty for both new & like-new SANFOU batteries ≤30Ah and solar charge controllers.
③2-year warranty for SANFOU battery chargers.

 
This warranty is in effect from the date of purchase by the Purchaser.
Please read the product manual carefully before installing and using SANFOU product, and use the SANFOU battery correctly under the instructions in the manual.

Procedures for Warranty Claims

We’ll assist to analyze and solve the consumer’s problem within 24 hours, help to restore battery usage fuction, and introduce the optimal use method.
If our product fails to work normally, the consumer assists us in completing all the battery testing process, and both parties confirm that the product does have quality problems, we’ll send a new battery replacement to the defective battery after it has been returned to our Germany warehouse by the return label we prepared. And the defective battery will be checked and tested by our technical team to analyze the problem.

From the date of purchase and within 6 months, if our products have quality problems and cannot work normally, we can provide replacement or refund services;
Within 7 months from the date of purchase to the end of the warranty, if our products have quality problems and cannot work normally, we can provide replacement services.

If you encounter any questions when using the product, please feel free to contact us, we will provide 24-hour customer service.

General Conditions for Warranty Claims

This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the original Purchaser to claim a warranty. Original order information is needed to claim the warranty.

We will provide a return label to customers who need to return the products to the designated place at the specified time.

Batteries that have been serviced or replaced under their warranty period do not receive extended warranties. Instead, the serviced/replaced batteries will abide by the original warranty period issued when first purchased.

The warranty does not cover failures resulting from incorrect handling, product modifications, installation, or deliberate damage. It is also not covered by the warranty if the consumer fails to install, use and maintain the product correctly following the requirements of the instruction manual, which causes serious quality problems in the product.

Exclusions and Limitations

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL SANFOU OR ITS SUPPLIERS BE LIABLE OR RESPONSIBLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA, OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF SANFOU OR ITS AFFILIATE OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Some areas do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. Neither SANFOU nor its suppliers will be held liable or responsible for any damage or loss to any items or products connected to, powered by or otherwise attached to the Product. The total cumulative liability to the Purchaser, from all causes of action and all theories of liability, will be limited to and will not exceed the purchase price of the Product paid by the Purchaser. This warranty gives you specific legal rights and you may also have other legal rights that differ from area.